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These terms set out the rules that apply when you open and use a bk49 account — covering how your account works, what transactions are permitted, and what we expect from each side. Access to bk49 depends on your local law and eligible regions; read these terms before you start.
By creating an account on bk49, you confirm that you have read and accepted these terms in full. They form a binding agreement between you and us for everything that happens inside your account — from your first login to any wallet transaction you complete using bKash, Nagad or Rocket. We may update these terms when our services change or when we need to reflect shifts in the regulatory environment. When that happens, we will post the revised version on this page and note the date it took effect. Continued use of your account after a revision means you accept the updated terms. If any part of the revised terms is not acceptable to you, the right course is to stop using the account and contact our support team to discuss your options. Your account wallet — whether funded through bKash, Nagad or Rocket — is subject to the transaction rules described in the account section of your profile. Eligibility to hold an account and use any service on bk49 depends on the laws of your local jurisdiction and the regions we currently serve. We do not override local law; where a service is restricted in your region, that restriction applies regardless of what you find in the lobby.
Not every part of your interaction with bk49 falls under the same set of rules. This section is clear about what these terms govern and what sits outside their scope, so you know exactly where to look when a question comes up.
These terms govern how you create, log into and maintain your bk49 account. This includes username and password rules, session management on mobile and browser, and the steps required to verify your identity before a withdrawal is processed.
Deposits and withdrawals made through bKash, Nagad or Rocket fall fully within these terms. The transaction limits, processing steps and wallet-verification requirements visible in your account settings are part of this agreement and are updated there when they change.
Game titles, lobby pages, odds displays and promotional notices published directly on bk49 are covered by these terms. We own or license this content; reproducing it without permission is not permitted under any circumstances.
Game content supplied by studios such as Habanero, Pragmatic Play, Joker and PlayStar is governed by those studios' own end-user terms in addition to ours. Anything outside the bk49 domain — linked sites, external wallets or payment gateways — is not covered by these terms.
These terms are not one-sided. You hold specific rights over how your information is kept and used, and we have set up straightforward routes for you to exercise those rights without needing to navigate complex procedures. Your transaction history — including every bKash, Nagad and Rocket movement — is visible inside the account wallet section; you do not need to contact us to see it. If any detail in your profile is incorrect, the account settings page has editable fields for name, contact number and linked wallet. For anything the self-service tools cannot resolve — a disputed transaction, a question about how a particular term is applied, or a request to close your account — our support team is the right route. Submitting a query through the published contact path gets it into our review queue; we do not promise a response window we cannot consistently keep, so we describe the route rather than a time. Your right to ask questions about these terms, request a correction to your records or withdraw consent for optional data use is available for as long as your account is active.
Open the wallet section of your account to see a full log of deposits and withdrawals, including the payment method — bKash, Nagad or Rocket — used for each transaction. No support request needed for standard history.
Account settings let you update your contact number and linked wallet details directly. For changes to identity-verified fields, you will need to follow the verification steps shown on that screen.
If a section of these terms is unclear or appears to conflict with what you see in your account, send your query through the live chat or email route listed in our support section. We will respond via the same channel.
You may request to close your account at any time by contacting support. Any pending wallet balance linked to bKash, Nagad or Rocket will be handled according to the withdrawal process described in your account terms before closure is finalised.
If you have a question about any part of these terms, or need to act on a right described in the previous section, the routes below are the ones we keep active. Use the channel that suits your query type; we aim to direct all terms-related questions to the team that handles account and policy matters.
The live chat icon is visible on the account page once you are logged in. Use this route for quick questions about a specific clause, a transaction held in review, or a wallet-linking question involving bKash, Nagad or Rocket.
For formal requests — account closure, a written record of your transaction history, or a request to correct identity-verified fields — email is the appropriate route. The address is published on the contact page of this site.
The help centre on this site carries published answers to common terms questions, wallet-linking steps and account-verification procedures. Check there first before raising a support ticket, as many questions about these terms are answered in full there.
We describe here how we manage the obligations these terms create on our side — data handling, account security, record retention and how you can request changes.
We collect only the information needed to operate your account and process wallet transactions through bKash, Nagad or Rocket. We do not sell your data to third parties. The types of data we hold and how long we keep them are described in our Privacy Policy, linked in the site footer.
Your account is protected by the login credentials you set. We strongly advise against sharing your password. If you suspect your account has been accessed without your permission, use the password reset path on the login screen immediately and contact support via live chat.
Transaction records — including bKash deposits, Nagad transfers and Rocket withdrawals — are retained for the period required to meet our operational obligations. You can request a summary of your records at any time through the email support route.
If you believe a section of these terms has been applied incorrectly to your account, or you want to formally dispute a decision, raise it through email support with your account reference number. We review such requests through the same team that maintains these terms.
These questions cover what we get asked most about how these terms work in practice — from what happens when terms change to how wallet transactions are treated under the agreement.
Yes. Creating an account on bk49 constitutes acceptance of these terms. If you do not agree, you should not open or continue to use an account. For questions about a specific clause before you decide, contact support via live chat.
We post the updated version on this page with the effective date noted. If you continue to log in and use your account after that date, you are agreeing to the revised terms. We do not send individual notifications for every minor change, so checking this page periodically is your responsibility.
Yes. All wallet transactions processed through bKash, Nagad and Rocket are subject to these terms. The specific limits and verification steps for each payment method are shown in your account wallet section and form part of this agreement.
Access to bk49 depends on your local law and the regions we currently serve. If you travel outside Bangladesh, your ability to log in and transact may be affected by regional restrictions. We do not override applicable local law in any jurisdiction.
Send a dispute through the email support route listed on our contact page, including your account reference number and the transaction details in question. The support team handling policy and account matters will review it and respond via the same channel.
Yes. Game content from studios including Habanero, Pragmatic Play, Joker and PlayStar is also subject to those studios' own end-user conditions alongside ours. Our terms govern your account and wallet; the studio's terms govern the game mechanics and features you interact with inside each title.